As of 1 September 2018, it will be mandatory to issue an electronic invoice for tax-free sales to travellers resident or domiciled in non-EU countries.
If you who wish to receive VAT refund/remission please make sure that the point of sale issues an electronic invoice.
For more info: https://www.adm.gov.it/portale/o.t.e.l.l.o.-2.0
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